| LSI delivered far more than just a technology
solution, however. The consultation aspect
of the project was critical to this project’s
success. LSI conferred extensively with the
client on how to manage document “tagging” during
the review process; developed production safeguards
to ensure that inconsistencies in the review
process were identified prior to production;
and provided on-site database support when
required, including database and image updates.
LSI Vice President, Siobhan McCarthy, explains: “LSI
has extensive experience performing traditional
conversion tasks, but we find that our consulting
services are just as critical to the client
and the success of the project.”
Nelson agrees. “I get bombarded with
vendors who tell me they specialize in litigation.
Sometimes they offer us a great deal, and
we’ll give them a try. We always go
back to LSI, because they are just more cost
effective in the long run. LSI fixes problems
immediately and staff is always available.
No other vendor except LSI has actually come
to our offices to troubleshoot at a moment’s
notice. No one else gives me that level of
customer support.” |
